Refund & Cancellation Policy

This policy covers refunds and cancellations for orders placed through the Susi Pizza ordering app or platform. This website itself does not process orders or payments.

Order Cancellations

Cancellation requests are handled through the Susi Pizza ordering app, and are subject to the order's current preparation status. Once food preparation has started, cancellation may not be possible.

Refunds

Refunds are considered for orders affected by genuine issues such as incorrect items, quality concerns, or non-delivery. Approved refunds are processed back to the original payment method through the ordering platform.

How to Request a Refund or Report an Issue

To request a refund or report an issue with an order, please use the order support option in the Susi Pizza app, or reach out via our Contact Us page and select "Order Support".

Changes to This Policy

We may update this policy from time to time to reflect changes in our processes.

Last reviewed: August 2026.